Chatbots: The Future of Healthcare

Chatbots: The Future of Healthcare

abril 3, 2023 Generative AI

Advantages of Chatbots in Healthcare Industry Healthcare Chatbot Benefits

benefits of chatbots in healthcare

You do not design a conversational pathway the way you perceive your intended users, but with real customer data that shows how they want their conversations to be. Once the fastest-growing health app in Europe, Ada Health has attracted more than 1.5 million users, who use it as a standard diagnostic tool to provide a detailed assessment of their health based on the symptoms they input. They may feel artificial or scripted, making them difficult to relate to and engage with.

This feature lets patients check symptoms, measure their severity, and receive hassle-free personalized advice. We’ve already mentioned the main benefits of using chatbots in healthcare, but here are some examples of their applications in the sector. In general, the internet is considered a rich source of information about personal experiences of a wide variety of illnesses, with websites and discussion forums [58]. An increasing number of studies exploit web-based sources as repositories of primary data on health and illness experiences [58]. Individuals can use the relative anonymity of the internet to reveal things that they would not discuss in a face-to-face research setting [60].

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For example, they may not be able to provide the same level of care as a human therapist. However, they can still be a valuable resource for people who need someone to talk to. Overall, chatbots are an effective way to provide support and information to people who are experiencing mental health issues. They can also teach people about mental health issues and help them connect with other people who are also experiencing mental health issues. Leveraging chatbot for healthcare help to know what your patients think about your hospital, doctors, treatment, and overall experience through a simple, automated conversation flow. AI can aid in the delivery of structured interventions, such as cognitive behavioral therapy, for patients who struggle with concerns such as anxiety, sleep problems, or chronic pain (Minerva & Giubilini, 2023).

benefits of chatbots in healthcare

While chatbots can offer valuable support, they cannot replace the human touch and expertise of healthcare professionals. The data collected through chatbot interactions can provide healthcare organizations with valuable insights into patient needs and preferences. This information can be used to tailor services, improve the patient experience, and develop targeted healthcare initiatives. They can handle a large number of inquiries simultaneously, ensuring that patients receive timely responses even during peak periods. This scalability is invaluable, especially in times of crisis or during flu seasons when healthcare facilities are inundated with inquiries.


Google has also expanded this opportunity for tech companies to allow them to use its open-source framework to develop AI chatbots. Information can be customized to the user’s needs, something that’s impossible to achieve when searching for COVID-19 data online via search engines. What’s more, the information generated by chatbots takes into account users’ locations, so they can access only information useful to them. Recently the World Health Organization (WHO) partnered with Ratuken Viber, a messaging app, to develop an interactive chatbot that can provide accurate information about COVID-19 in multiple languages. With this conversational AI, WHO can reach up to 1 billion people across the globe in their native languages via mobile devices at any time of the day. A user interface is the meeting point between men and computers; the point where a user interacts with the design.

  • Due to partly automated systems, patient frustration can reach boiling point when patients feel that they must first communicate with chatbots before they can schedule an appointment.
  • The implementation of AI to assist humans in professional fields has increased rapidly over the course of the last few years.
  • A bot doesn’t have an answer and a patient is confused and annoyed as they didn’t get help.
  • With the growing spread of the disease, there comes a surge of misinformation and diverse conspiracy theories, which could potentially cause the pandemic curve to keep rising.
  • Many health professionals and experts have emphasised that chatbots are not sufficiently mature to be able to technically diagnose patient conditions or replace health professional assessments (Palanica et al. 2019).

“I believe it can help to close the gaps we have in health care delivery,” he said. In some cases, they appeared to reinforce long-held false beliefs about biological differences between Black and white people that experts have spent years trying to eradicate from medical institutions. An organization can use chatbots to send files to new hires whenever needed, automatically remind new hires to complete their forms, and automate many other tasks such as requests for vacation time, maternity leave, and others.

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